ASPECT DIALER
ROLE
Lead UX Design | Research
ABOUT
As Lead UX Designer for Quest Diagnostics' "Aspect Dialer", I really listened to what users wanted. I chatted with our team and sketched out ideas using cool tools like UXPin and Figma. My goal? Make users super happy and keep our company's vision in check. I always tested my designs with users and made changes based on what they said. Working closely with our developers, I helped turn these sketches into a real, updated app that users love and that helps our business. 🚀😊
FEATURES
Revamped "Inbox", color-coded order statuses for tracking, Efficient order management.
TOOLS
UXPin, Figma, Rally, kanban board.
DURATION
3 weeks
"Aspect Dialer, originally crafted in VB6 by Quest Diagnostics, has been the cornerstone for health history collection. Recognizing the need for evolution, my primary role was to dive deep into research and spearhead its transformation into a web-based application using React components. Experience the modernized interface and see how we've redefined health data management!"
OBJECTIVE
"Our primary objective with the 'Aspect Dialer' application is to enhance the 'Inbox' section. Recognizing its pivotal role in our workflow, we aim to modernize its interface, ensuring it aligns seamlessly with the standards of our other applications, thereby elevating the overall user experience."
PROBLEM STATEMENT
User Pain Points:
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Users expressed dissatisfaction due to the application's outdated interface, which impacted their overall experience negatively.
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Confusion arose from the color-coded order statuses, creating a hurdle in comprehending order progression.
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Manual workarounds like note-taking were required for efficient order tracking, highlighting a lack of user-friendly tracking methods.
Business Challenges:
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Diminished call completion rates were attributed to the outdated user experience, affecting operational efficiency.
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The application's design mismatched modern aesthetics, diminishing its appeal to users.
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Inconsistencies across Quest applications led to reduced user satisfaction, posing a challenge for maintaining a cohesive user journey.
RESEARCH
Talking to People:
I had some friendly chats with different folks like the people who answer calls, their bosses, trainees, mentors, and the ones in charge of the product. We talked about the part of the app where messages show up. I wanted to know what bugs them and what they really need.
Teamwork Talks:
I teamed up with the ones working on the product and talked a lot to make sure we're all on the same page. We wanted our design to make both users happy and help the company's goals.
Let's Get Creative:
We put our thinking caps on and brainstormed some cool ideas. We came up with different ways to fix the issues we found and make the app better.
Making Things Real:
We turned those cool ideas into pictures called mockups. These mockups showed exactly how we wanted to change the app's Inbox part. This helped everyone see what we were aiming for.
Trying it Out:
We invited people to play with our mockups and watched how they used them. We even asked them to talk out loud while using it. This helped us spot any problems and figure out what needed to change.
The Good Stuff We Learned:
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Everyone could finish tasks more easily. The time it took to check orders got faster by 12%, which made things smoother.
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We figured out some tricky parts, like sharing notes and picking orders. This showed us where we could make the design even better.
So, we did a bunch of stuff like talking, brainstorming, and testing to really understand users, work with the team, make great designs, and test them out. This way, we made sure the app is user-friendly and does a great job! 🚀
PERSONA
Based on the information gathered, I created fictional user personas that represented different types of users. These personas guided the design process by helping us make decisions that catered to various user needs.
DESIGN STRATEGY
User-Centered Approach: Prioritized addressing user pain points and enhancing their experience.
Modernization: Aimed to refresh the design to align with contemporary aesthetics and usability standards.
Simplicity: Focused on simplifying complex processes, making the application more intuitive for users.
Visual Clarity: Introduced clear color codes for order statuses to minimize confusion.
Efficiency Enhancement: Proposed features like order tracking and order count to streamline user workflows.
Consistency: Ensured the design remained consistent with other Quest applications, providing a unified experience.
Usability Testing-Driven Iterations: Incorporated user feedback at every stage to refine the design for optimal user interaction.
The design strategy aimed to transform the application into a user-friendly, modern, and efficient tool, enhancing user satisfaction and operational efficiency.
TURNING IDEAD TO DYNAMIC VISUALS
We transformed our creative concepts into vibrant, interactive displays that you can explore and engage with. Here's how we made the magic happen:
Crafting Blueprint Visions (Wireframing):
We sketched out simple drafts to map out where things fit in the new "Inbox" section of the app. Imagine it like creating a treasure map that guides you to valuable discoveries.
Building Interactive Experiences (Prototyping):
Next, we crafted sophisticated versions that respond to your clicks, showing you how everything flows. It's like stepping into a world where you can touch things to see them come alive.
Enhancing with Visual Charisma (Visuals):
We added a dose of style with captivating colors, fonts, and designs. Think of it as giving a blank canvas a vibrant splash of paint to turn it into a masterpiece.
Emulating User Journeys (User Flow):
We walked in your virtual shoes, testing every tap and swipe as if we were you. This helped us ensure that using the app felt as smooth as gliding through a well-designed amusement park.
Gathering Perspectives (Feedback):
We shared these dynamic visions with a select group and eagerly listened to what they thought. Their insights were like pieces of a puzzle, helping us fine-tune our creation until it was flawlessly captivating.
In essence, our journey took us from imaginative ideas to captivating virtual experiences. We wove interactivity and style into our designs, ensured usability through simulated adventures, and refined it all through valuable feedback. 🎨🚀🔍
BEFORE
AFTER
CONCLUSION
Through the journey of revamping the "Aspect Dialer" application, we gained valuable insights and faced certain challenges:
Lessons Learned:
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User-Centered Approach: Prioritizing user needs and involving them in the design process leads to more effective solutions.
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Iterative Design: Regular user testing and feedback iterations are crucial for refining design and ensuring user satisfaction.
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Collaboration: Close collaboration with product teams and developers ensures seamless implementation and a holistic approach.
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Modernization Balance: Balancing modern design trends with functional efficiency is key for user adoption.
Challenges Faced:
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Usability Enhancements: Overcoming existing design challenges while introducing new features required careful planning to avoid overwhelming users.
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Transition to Web: Migrating from a desktop app to a web-based application demanded technical expertise and adaptation to new technologies.
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Managing Expectations: Aligning diverse stakeholder expectations and ensuring design decisions aligned with business goals posed communication challenges.
In the end, these lessons and challenges have enriched our understanding of user-centered design and have contributed to a more user-friendly and efficient "Aspect Dialer" application.
