MEDICARE
ROLE
UI/UX Design | Collaboration
ABOUT
Unified the public and private healthcare sectors with a user-centric system. Introduced a unique HID in 2019 for centralized data access. Conducted in-depth research with doctors, designing an inclusive dashboard. Addressed user needs, facilitated easy data access, and provided training support. Contributed to enhancing the overall healthcare experience."
FEATURES
"Unified healthcare application with integrated HID, doctor-feedback portal, user-friendly dashboard, seamless data access, and supportive training modules."
TOOLS
Figma, Adobe Photoshop , Miro, Mixpanel, Asana.
DURATION
2 Months
OBJECTIVE
This project aimed to make healthcare better and more connected. With so many separate systems in public and private healthcare, it was hard for everyone to get the same level of care. By introducing the Healthcare Identification Number (HID), we created a single place for patient data, making it easier for doctors to find and use.
But, we knew Development could be tricky. So, we designed a simple dashboard that everyone, even those not tech-savvy, could use without fuss. We also listened to doctors, taking their feedback to improve the system in real-time.
Plus, knowing that new things can be challenging, we added training to help everyone get on board smoothly. In short, our goal wasn't just a new system but a better, easier, and more united healthcare experience for everyone.
Unified Healthcare System: A UX Transformation Journey
Background: In January 2019, the public and private healthcare sectors came together with a mission: to provide optimal care by creating a seamless experience for both patients and professionals. The goal was to implement a unique Healthcare Identification Number (HID) that would integrate an individual's health data into a cloud system, accessible across the medicare network.
Challenge: Despite the potential of the HID initiative, there was a significant barrier: understanding and catering to the needs of doctors from various specializations, especially considering not all had a tech background. The primary challenge was to address this gap in understanding and ensure the system was both robust and user-friendly.
Approach: Qualitative research was conducted with real doctors to gather insights. Some of the key questions were:
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What current frustrations and pain points do they face with the existing systems?
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What are their wants, needs, and expectations from a new system?
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How tech-savvy are they, and what kind of training might be needed?
Solution: Based on the findings, a user-centric dashboard was designed. The dashboard would make use of the HID, ensuring data could be accessed over the medicare network with ease. It was crafted with simplicity in mind, ensuring both tech-savvy and non-tech-savvy individuals could navigate and utilize it effectively. Special attention was given to:
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Intuitive design: So even those without a tech background could use it.
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Seamless integration: To ensure data could be easily accessed and updated.
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Training modules: To assist in onboarding and continuous learning.
Outcome: By focusing on user needs, the newly designed system catered to doctors' expectations and reduced their frustrations. The intuitive dashboard ensured that doctors, regardless of their tech background, could access and manage patient data, ultimately improving the healthcare experience for everyone involved.
Conclusion: Understanding the end user is vital in the design of any system. By directly involving doctors in the design process, We are able to create a tool that truly catered to their needs, bridging the tech gap and ensuring the best care for patients.
DESIGNS
